The management objectives of Mattersons and the group as a whole are to satisfy the customers requirements in terms of product, specification, condition, processing, packaging and delivery. By utilising customer satisfaction monitoring, internal and external complaints analysis we aim to continually improve our service with the objective of developing lasting business relationships, maintaining a profitable ongoing business and thus ensuring security of employment for our employees.

To achieve these objectives it is Group policy to establish and maintain an effective and efficient Quality Management System which covers all the business activities as stockists and processors but not the manufacture of the goods supplied.

The Quality Management System and its operation are assessed by the company, Group and BSI through auditing and review to ensure it remains appropriate for the business and looks to continually improve the level of service to our customers and the business performance.

Our Certificate of Registration can be downloaded below.